🔐 Polar Privacy

Privacy Policy & Data Protection

Last Updated: August 2, 2025

1. Introduction

At Social Glacier Hub ("we," "us," "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website socialglacierhub.com and use our social casino gaming services.

We respect your privacy rights and are committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

2. Information We Collect

We may collect several types of information from and about users of our Service:

2.1 Personal Information

• Account Information: Username, email address, age verification status
• Device Information: IP address, browser type, operating system, device identifiers
• Communication: Messages you send to us, feedback, support requests
• Preferences: Game preferences, language settings, notification preferences

2.2 Gameplay Information

• Games played and time spent playing
• Game progress, achievements, and virtual currency earned
• Gaming patterns and preferences
• Social interactions within our platform

2.3 Technical Information

• Website usage data and analytics
• Log files, cookies, and similar tracking technologies
• Performance data and error reports
• Referral sources and website navigation patterns

3. How We Collect Information

3.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account or use our services
• Contact us for support or feedback
• Participate in surveys or promotions
• Subscribe to newsletters or communications
• Verify your age to access our services

3.2 Automatically Collected Information

We automatically collect certain information when you access our Service through:

• Cookies and similar tracking technologies
• Web server logs and analytics tools
• Device and browser information
• Gameplay and usage analytics

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Service Operations

• Providing, maintaining, and improving our gaming services
• Processing account registration and managing user accounts
• Enabling gameplay features and social interactions
• Ensuring technical functionality and security

4.2 Communication

• Responding to your inquiries and providing customer support
• Sending important service updates and notifications
• Providing information about new games and features (with consent)
• Conducting surveys to improve our services

4.3 Safety and Compliance

• Verifying user age and eligibility
• Detecting and preventing fraud, abuse, and unauthorized access
• Enforcing our terms of service and community guidelines
• Complying with legal obligations and regulatory requirements

4.4 Analytics and Improvement

• Analyzing usage patterns to improve our services
• Conducting research and development for new features
• Personalizing your gaming experience
• Optimizing website performance and user experience

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, such as:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Security and fraud prevention services

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes, such as court orders or subpoenas
• Government or regulatory investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety
• Prevention of fraud or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate privacy protections.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

6.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookies through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, disclosure, or use
• Accidental loss, destruction, or alteration
• Malicious attacks and security breaches
• Data corruption or system failures

7.1 Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for a reasonable period after closure
• Gameplay Data: Retained for service improvement and user experience purposes
• Technical Logs: Typically retained for 12-24 months for security and performance analysis
• Legal Requirements: Some information may be retained longer to comply with legal obligations

9. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

9.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Update your account information and preferences

9.2 Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Close your account and request data removal

9.3 Consent and Opt-Out

• Withdraw consent for optional data processing activities
• Opt out of marketing communications
• Adjust cookie and tracking preferences

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our Service
• Updating the "Last Updated" date at the top of this policy

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Privacy Officer: privacy@socialglacierhub.com
• General Inquiries: support@socialglacierhub.com
• Address: Social Glacier Hub Privacy Department
• Website: socialglacierhub.com

13.1 Response Time

We will respond to your privacy-related requests within 30 days, or as required by applicable law. In some cases, we may need to extend this timeframe and will notify you if additional time is required.